Privacy Policy for Third Space Climbing
Last Updated: November 2025
At Third Space Climbing, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. Our commitment is simple: we do not sell your data—ever. Any information we gather is used solely to improve our services, enhance the climbing experience, and build the best climbing gym possible.
1. Information We Collect
We may collect the following types of information:
Information You Provide
- Contact information such as your name, email address, phone number, or mailing address
- Account details if you register on our website
- Payment information when purchasing memberships, passes, or merchandise
- Any messages, feedback, or inquiries you submit to us
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (browser type, operating system, IP address)
- Website usage data (pages viewed, time spent on site, referring URLs)
- Cookies or similar technologies to improve site performance
2. How We Use Your Information
We use the information we collect strictly to support and improve the operation of Third Space Climbing, including:
- Managing memberships, bookings, and customer accounts
- Communicating with you about updates, events, schedules, or promotional information
- Improving our website, facilities, offerings, and overall member experience
- Supporting safety, security, and administrative functions
- Understanding community needs to help build the best climbing gym possible
3. No Sale of Personal Data
Third Space Climbing does not—and will never—sell your personal information.
We also do not share your information with third parties for their own marketing or commercial purposes.
Information may only be shared with trusted service providers (such as payment processors or scheduling software) strictly for operational purposes, and only when necessary to deliver the services you request.
4. Data Security
We take your security seriously. We use industry-standard administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. While no method is 100% foolproof, we continuously work to improve our protections.
5. Your Choices and Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your information
- Opt out of non-essential communications
6. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children without appropriate parental consent.
7. Changes to This Privacy Policy
We may update this policy from time to time. If we make significant changes, we will notify you through our website or via email. The “Last Updated” date at the top of this page reflects the most recent revision.